HiDoggo

Privacy Policy

At Hi Doggo, we cherish the bond you share with your pets. We treat your personal information with the same care and loyalty, ensuring your shopping experience is completely safe and transparent.

1Information We Collect

When you visit our store, create an account, or make a purchase, we collect information necessary to deliver your matching outfits:

Contact & Delivery

Your full name, email address, phone number, shipping address, and pincode.

Order & Sizing

Sizes selected for human clothing and pet wear, order items, and combo preferences.

Payment Information

Processed securely via PCI-DSS compliant gateways. We never store credit/debit card numbers or UPI PINs.

Device & Usage Data

IP address, browser type, device information, and session data to keep your cart active.

2How We Use Your Information

We use your personal information solely for legitimate retail and fulfillment purposes:

  • Order Fulfillment: Processing orders, verifying stock, tailored packaging, and swift doorstep shipping.
  • Customer Support: Assisting with sizing guidance, order tracking, and size exchanges.
  • Order Notifications: Sending transactional updates via Email, SMS, and WhatsApp regarding tracking milestones.
  • Store Improvement: Analyzing traffic patterns to enhance website performance, speed, and catalog offerings.

3Sharing & Third-Party Disclosures

We do not sell, rent, or trade your data to third-party advertisers. We only share information with trusted service providers necessary to operate our store:

Logistics & Courier Partners: We share recipient names, phone numbers, and addresses with authorized courier networks (e.g., Delhivery, Blue Dart, DTDC) exclusively to fulfill deliveries.
Payment Processors: Secure gateway partners (Stripe, Razorpay, Cashfree) handle transactions over end-to-end encrypted connections.

4Data Security & Storage

We employ industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. All communication with our servers is encrypted using 256-bit Secure Sockets Layer (SSL) technology.

5Cookies & Tracking Technologies

Our store uses cookies and local storage tokens to provide a seamless browsing experience:

  • Essential Cookies: Required to remember items in your cart, your selected currency, and active login state.
  • Analytics Cookies: Anonymized data helping us understand popular categories and optimize page responsiveness.

You can configure your browser to block or alert you about cookies; however, some parts of the shopping bag may not function properly without them.

6Your Rights & Choices

You maintain full sovereignty over your personal data:

Access & Edit ProfileYou can review and update your name, contact phone, and saved shipping addresses in your Account dashboard at any time.
Marketing Opt-OutYou may opt out of promotional emails or SMS messages at any time by clicking the "unsubscribe" link or replying STOP.
Account & Data DeletionTo request the complete deletion of your account and personal history, contact our privacy team at [email protected].

7Contact Us & Grievance Officer

If you have questions, feedback, or concerns regarding this Privacy Policy or how your data is handled, our dedicated support team is here to help:

Hi Doggo Support Desk
Helpline / WhatsApp+91 97412 96455
LocationBangalore, India
Privacy Policy | Hi Doggo • Hi Doggo